Troubleshooting

• The player is moving on the Omni but movement is not being recognized in the game. What should I do?
• When playing TRAVR: Training Ops in decoupled mode, why are my looking and walking directions not aligned?
• What do I do if my Pods are not connecting to my Omni / PC?
• How to contact us for support
• How to tell if the Pods are streaming data to the Omni / PC
• What should I do if my Omni is not being recognized by my PC?
• I am having issues with Omni Connect (e.g., Pods not detected correctly; Keyboard mode not responsive). What should I do?
• What do I do if the Omni won’t connect with Samsung Gear VR?
• Why am I moving backward in the game when I’m walking forward on the Omni?
• Why is my walking speed not analog when I’m playing a Virtuix game?
• Why is there so much friction when I’m walking on the Omni?
• Why is the VR Boom not keeping the HMD cable out of the way of the player?
• Why is movement in a game stuttering or unresponsive?
• Why is my in-game movement speed the same whether I’m walking or running?
• How to fix in-game movement if it’s offset from the physical walking direction
• Can the Omni connect wirelessly?
• The game is not showing the Vive hand controllers / gun controllers. What should I do?
• The player height in the game is off (either too close to the floor or too high). What do I do?
• Where on the website can I sign into my account and view my order?
• Why are my customers getting sick?
• One of the Pods is showing a blinking yellow LED. What should I do?
• The harness is exhibiting erratic behavior and improper tracking of rotation. What do I do?
• “Drivers are not installed properly” message is occurring in Omni Connect. What should I do?
• The HTC Vive HMD (head-mounted display) and controllers are not being tracked properly. What should I do?
• I am using a Vive Pro headset, but it is not powering on or appearing in SteamVR. What should I do?